We want you to feel at ease when buying our products so here are some frequently asked questions to help you with your order.
Can I practice Hot / Bikram Yoga on my new Cork Yoga Mat?
Our Cork Yoga Mats are suitable for all types of yoga and meditation practices.
When cork gets wet it produces Suberin which is a tacky substance. This means when your hands and feet produce sweat you will have significantly more grip compared to using a PVC mat. Cork is also naturally Anti-Bacterial, this helps with keeping a healthy practice and your mat will not smell.
Do you have a guarantee on your mats?
Every one of our products is hand inspected to a very high standard before each shipment. We want our customers to have the best experience possible from the ordering process to each and every time you use your mat. We give all of our customers a 30 day money back guarantee from the day you receive your new mat and If you are not happy with it please contact us direct so we can help you with your query.
*Note, Refunds will not be given if you change your mind
How do you source you cork and rubber and is it sustainable?
We source our cork from portugal and our rubber from South East Asia. Cork is harvested from the Cork Oak when it reaches full maturity and the way we do this is by shaving the outside skin of the bark from the tree. In a natural climate the tree's bark starts to fall off in order for it to grow in girth and height ready for the next stage of growth, also by shaving the Cork Oak we actually help the environment as it absorbs 3 - 5 times more carbon.
Rubber is extracted from the tree by scoring spiral grooves around the trunk in which sap is then naturally produced and follows the path of the spirals into small bowls which then solidifies.
ALL OF OUR MATERIALS INCLUDING PACKAGING ARE RECYCLED, RECYCLABLE AND FROM SUSTAINABLE SOURCES.
Will the cork on my mat crack?
We highly recommend that you always roll your mat or leave it flat when drying as folding your mat could lead to some damage
How long will it take me to receive my order?
As soon as we receive your order our courier is notified and you will receive a tracking number. Your order will be delivered to you within 5 business days in most cases however if you don't receive your order please contact us and will pin point where you mat is and give you a more specific delivery date.
How is my mat packaged?
Our brand promotes an Eco Friendly lifestyle and therefore all of our products and packaging materials are 100% plastic and Toxin free. Your mat will arrive in a recycled cardboard box and if you are unable to meet the courier they will leave you a delivery note. Please join us on our journey and recycle any unwanted packaging.
Who designs your mats and do you use ink?
Our mats are uniquely created by our in house designer and we use thermal imaging to add water colour inks to our wonderful mats. This ensures our mats are 100% vegan and cruelty free.
My mat hasn't arrived what can i do?
It is the sole responsibility of the costumer to track their order and ensure they are available to receive their item. If however the customer isn't available for receipt of their order the courier will leave a card stating that a delivery was attempted. If for whatever reason a card wasn't left the customer needs to log on to the courier website and enter their unique tracking number to find its location. All tracking numbers and courier details are sent to the email provided during the checkout process the moment we fulfil the order.
Any items returned to sender being us " The earth mat co." will be stored safely and the customer will be contacted by us that day. All costings involved in resending the item is the responsibility of the customer.
How do I clean my mat?
All of our mats come with care instructions however here is a quick run down of our recommendations to ensure longevity
- Roll cork side out, rubber side in to avoid creases
- Keep out of direct UV raise
- Wipe after every use with lemon water and lay flat to dry
- Avoid wearing jewellery
- Remove socks and footwear
- Recommended for indoor use only
Are your mats harmful to the environment?
Our mats are 100% toxin free and all materials are taken from sustainable sources. Free free to contact us for our full toxin report.